How Long Do Late Payments Stay on Credit Report

by Almas Tariq

February 20, 2026

09:05 PM

how long do late payments stay on credit report

Have you ever asked yourself, “How long do late payments stay on a credit report? Here is your answer! Late payments can stay on a credit report for up to seven years from the original date of delinquency — that’s the date the payment was first missed, not when it was finally paid or brought current. This rule applies to all major credit bureaus: Experian, Equifax, and TransUnion 

Here’s a quick breakdown to help your credit repair business explain this clearly to clients   

  • 30-day late payments: Minor delinquencies that can slightly impact the score.  
  • 60-day and 90-day late payments: Considered more severe and have a greater negative effect.  
  • Charge-offs or collections: If a late account goes unpaid and is charged off or sent to collections, that status also stays for seven years.  

Even though the late payment remains for seven years, its impact lessens over time—especially if the client maintains consistent on-time payments afterward.  

According to the (FCRA) Fair Credit Reporting Act, only late payments that are accurate and properly verified may be reported on a consumer’s credit file. As a result, when a credit repair company identifies delinquent accounts that are inaccurate or outdated, those items can be lawfully disputed using proper documentation. 

By the end, you’ll not only understand when late payments fall off a credit report, but also how to apply that knowledge to improve compliance, strengthen client education, and support long-term business growth. 

Understanding What Late Payments Mean on a Credit Report  

Late payments are one of the most impactful negative entries on a credit report, and they often shape how lenders view a consumer’s financial reliability. For credit repair businesses, understanding how late payments are recorded, classified, and reported is essential for maintaining compliance, managing client expectations, and delivering factual education.  

When a client asks why a single missed payment caused a significant score drop, your team should be able to explain exactly how reporting works, how long late payments stay on credit report files, and what actions can be taken to address inaccuracies. This section explains what late payments are, how they are categorized, and why your business must handle them with precision and compliance.  

Definition and Reporting Process of Late Payments  

late payment occurs when a borrower has failed to make a required payment by its due date. In most cases, lenders do not report a missed payment immediately. Instead, they typically allow a short grace period—usually between 15 and 30 days. However, once a payment reaches 30 days past due, creditors may report the delinquency to one or more of the major credit bureaus, including Experian, Equifax, and TransUnion. 

Once reported, these late payments appear on the borrower’s credit history as 30-, 60-, 90-, 120-, or 150-day delinquencies. As the delinquency progresses, each additional missed payment increases the severity of the entry and its impact on the credit score. Ultimately, the longer the delinquency remains unresolved, the greater the damage to the consumer’s perceived creditworthiness. 

Credit repair professionals should recognize that these entries represent factual records of payment behavior rather than arbitrary penalties. Once reported, creditors submit this information to the credit bureaus, which then update the consumer’s file within their systems. Under the (FCRA) Fair Credit Reporting Act, each delinquency may remain on a credit report for up to for up to seven years, even if the account is later paid in full or closed. 

To explain this clearly to clients, professionals can show how consistent payments build a positive credit history, while missed payments signal risk. This type of education reinforces your credibility and aligns with CROA’s requirement for truthful, non-deceptive communication.  

How Creditors Classify Late Payments  

Creditors use standardized reporting systems to categorize late payments, and these classifications directly affect how entries appear on credit reports. For example:  

  • 30 days late: Typically, the first delinquency reported. Minor but still harmful.  
  • 60 days late: Signals growing repayment risk. Impacts the score more significantly.  
  • 90 days late or more: Considered severe delinquency. May trigger collection or charge-off procedures.  

Each stage represents an increasing risk for the lender and, therefore, an increasing score impact. Even a single 30-day late payment can lower a credit score by 50–100 points, depending on the overall report profile.  

For credit repair businesses, it’s vital to distinguish between a single late payment and a pattern of delinquencies. A single oversight may have temporary effects, but consistent lateness demonstrates chronic financial instability. Educating clients about this distinction builds understanding and reduces frustration when progress takes time.  

Impact on Credit Scores and Lending Decisions  

Payment history is the most significant factor in credit scoring models like FICO and VantageScore. It accounts for 35–40% of the total score. That means late payments — even isolated ones — can have lasting consequences.  

Scoring models evaluate:  

  • Recency: Newer late payments hurt more than older ones.  
  • Frequency: Repeated delinquencies compound negative effects.  
  • Severity: Longer delinquencies indicate higher risk.  

For lenders, late payments indicate that a borrower might struggle to consistently manage obligations. This can affect approvals for mortgages, credit cards, and even employment opportunities.  

For a credit repair business, this data provides a foundation for education. Instead of promising to automatically remove late payments from credit reports, professionals should explain how clients can rebuild payment consistency. Transparency here protects your company’s credibility and ensures compliance with FCRA and CROA 

By teaching clients how payment history affects risk assessment, you transform confusion into understanding. This reinforces that your business operates as a professional service provider — not a quick-fix solution.  

Compliance Reminder for Credit Repair Professionals  

The FCRA requires that credit repair professionals dispute only inaccurate, outdated, or unverifiable information. Late payments that are reported correctly and within the seven-year limit cannot be deleted legally.  

Your role is to verify data accuracy, confirm creditor reporting dates, and ensure there are no duplicates across bureaus. If errors are found, disputes must be handled with documented evidence and logged for compliance.  

Using credit repair software like ScoreCEO, professionals can track each late payment entry, document client consent, and store dispute histories for audit protection. These tools ensure that every correction request follows a verifiable, lawful process.  

By adhering to these standards, your credit repair business remains compliant while delivering ethical and transparent results. Compliance isn’t just about avoiding penalties — it’s about building a sustainable brand grounded in accuracy and integrity. Understanding how late payments are recorded and classified lays the foundation for compliant credit repair. The next step is learning how long late payments remain on credit reports and which FCRA timelines govern their removal.  

In the following section, we’ll break down these timelines in detail, explain when late payments naturally fall off, and show how to track and manage these dates using ScoreCEO’s automation tools 

How Long Do Late Payments Stay on Credit Report?  

Understanding how long late payments stay on credit report files is essential for every credit repair business. This knowledge not only helps you educate clients properly but also ensures that your team operates within the boundaries of the (FCRA) Fair Credit Reporting Act  

Late payments may remain on a credit report for up to 7 years from the actual date of delinquency — the date the payment first became late and was never brought current. This legal timeline applies to all major credit bureaus — ExperianEquifax, and TransUnion — and it governs how long lenders and scoring models can consider that information.  

As a credit repair professional, knowing when late payments fall off credit report files allows you to provide accurate guidance, manage expectations, and identify legitimate dispute opportunities. Let’s explore how this seven-year rule works, why it exists, and how you can track it efficiently using your credit repair software 

The Seven-Year Reporting Period Under FCRA  

The (FCRA) Fair Credit Reporting Act regulates how long negative information — including late payments — can remain on a consumer’s credit report. According to FCRA Section 605(a), most negative items, including delinquencies, must be removed after 7 years from the original missed payment date.  

This rule applies despite of whether the account remains open, closed, or eventually paid in full. Once the seven-year period ends, the late payment should automatically be removed from the report. The credit bureaus are responsible for ensuring this update occurs, though occasionally, human or system errors delay it — creating valid grounds for a factual dispute.  

Credit repair businesses should teach clients that paying off a delinquent account does not reset the seven-year reporting clock. The reporting period starts with the first missed payment, not the payment or collection date. This distinction is critical because it prevents clients from assuming that repayment instantly erases history.  

Understanding this timeline helps your company remain compliant. When you file disputes, you can reference FCRA Section 605(a) as your legal basis for requesting removal of outdated late payments that have exceeded their allowed timeframe.  

When Do Late Payments Fall Off Credit Report Automatically?  

Clients often ask, “When do late payments fall off credit report automatically?” The answer depends on how old the delinquency is and whether the creditor continues to report updates.  

Once the seven-year period passes, the credit bureaus should automatically remove the late payment from the report. However, this process is not always flawless. Some items may remain longer due to reporting delays, duplicate data, or system errors.  

This is where your credit repair business plays an essential role. By monitoring aging entries and using credit repair software like ScoreCEO, you can track each late payment’s date of delinquency and expected removal date. Automated alerts can notify your team when an entry approaches the seven-year mark, ensuring disputes are filed only when appropriate.  

Here’s how professionals should handle outdated entries:  

  • Verify the original delinquency date using creditor documentation or bureau data.  
  • Check if seven years have passed since that date.  
  • File a factual dispute citing FCRA’s reporting limitations.  
  • Keep documentation in your compliance records.  

Educating clients about these timeframes reinforces transparency. It sets realistic expectations — they learn that late payments cannot be removed early, but that outdated ones can be corrected legally. This strengthens trust and prevents misunderstanding about how credit reporting works.  

How Credit Repair Businesses Should Track Late Payment Aging  

Tracking late payment aging manually can lead to inconsistencies and missed opportunities. For a credit repair business, accurate monitoring of report timelines is crucial for both compliance and client satisfaction.  

ScoreCEO simplifies this process by automating credit report tracking. Through the software’s integrated tools, you can:  

  • Identify the reporting age of each late payment entry.  
  • Set alerts for when accounts approach the seven-year limit.  
  • Record dispute actions with timestamps and supporting documents.  
  • Generate reports that show which items are eligible for removal.  

Automation ensures your team doesn’t overlook valid disputes or accidentally challenge entries still within their legal reporting period. This precision keeps your business compliant with FCRA and helps maintain positive relationships with credit bureaus.  

Additionally, accurate tracking allows you to provide clients with real progress reports. By showing when certain late payments are scheduled to fall off naturally, you reinforce transparency — a key principle under CROA 

Clients appreciate seeing tangible timelines because it helps them understand that credit repair is a process, not an instant fix. When combined with automated compliance logs, this approach protects your business while improving the client experience.  

Why the Seven-Year Rule Matters for Compliance and Credibility  

The seven-year rule is more than a technical guideline — it’s a foundation for ethical and compliant credit repair practice. When professionals understand and respect this reporting timeline, they operate with integrity, avoid legal risks, and build a stronger reputation.  

Disputing accurate late payments before their seven-year expiration can trigger CROA violations and reduce your business’s credibility. Instead, you should focus on identifying:  

  • Inaccurate data, such as incorrect dates or payment statuses.  
  • Outdated entries, which have exceeded the seven-year period.  
  • Unverifiable records, where creditors fail to confirm information.  

These are legitimate dispute opportunities that align with FCRA guidelines. By approaching disputes factually and systematically, your team demonstrates professionalism and compliance readiness.  

Clients notice this difference. When you explain the “why” behind each dispute, they recognize your expertise and trust your process. This approach also protects your business if audited by regulators — every action is backed by evidence, documentation, and lawful reasoning.  

In short, understanding how long late payments stay on credit report files isn’t just about knowing a number — it’s about upholding industry standards, educating clients honestly, and maintaining compliance through every stage of the dispute process.  

Now that you know how long late payments stay on a credit report and when they fall off automatically, the next step is learning how to manage them responsibly.  

In the following section, we’ll discuss how credit repair businesses can handle late payment disputes compliantly, focusing on the legal boundaries under FCRA and CROA — and how ScoreCEO helps automate and document these processes effectively.  

Compliance Perspective: Handling Late Payments Legally and Professionally  

Compliance is the foundation of every credible credit repair business. When handling late payments, businesses must operate within the boundaries of federal laws like the Fair Credit Reporting Act (FCRA) and the Credit Repair Organizations Act (CROA) 

These laws ensure that all credit reporting activities remain fair, transparent, and accurate. They also safeguard consumers from deceptive claims and unethical practices. For credit repair professionals, compliance isn’t just about avoiding fines — it’s about protecting your business’s integrity and credibility.  

Let’s explore how credit repair professionals can handle late payments legally, ethically, and effectively under the FCRA and CROA.  

Understanding FCRA Section 611 and the Dispute Process  

FCRA Section 611 establishes a consumer’s right to dispute information on their credit report that is inaccurate, incomplete, or unverifiable. Specifically, it outlines the procedures that credit bureaus and data furnishers are legally required to follow once a dispute is submitted. 

Under Section 611:  

  • Consumers can dispute any inaccurate information directly with credit bureaus.  
  • Bureaus must investigate disputes within 30 days 
  • If data cannot be verified, the bureau must delete or correct it immediately.  

Credit repair businesses act as facilitators in this process. Your team should help clients identify inaccuracies and submit factual disputes backed by evidence. However, businesses must never alter or falsify data. Every claim must come from the client’s actual credit report information.  

Compliance requires clear documentation. Each dispute must include:  

  • A valid reason for the dispute.  
  • Supporting documents (billing statements, payment receipts, or correspondence).  
  • References to the specific FCRA section applicable to the issue.  

By following these procedures, your business shows regulators that it respects legal boundaries and upholds consumer rights. It also protects your reputation by ensuring that every dispute is accurate, traceable, and lawful.  

CROA Guidelines for Ethical Communication  

The Credit Repair Organizations Act (CROA) governs how credit repair companies communicate with consumers. Specifically, it prohibits deceptive promises, misleading advertising, and unsubstantiated guarantees. As a result, all claims must be truthful, accurate, and supported by evidence. 

Here’s what CROA requires credit repair businesses to follow:  

  • Never promise to remove late payments from credit report files unless the data is inaccurate.  
  • Avoid guaranteeing credit score increases or specific outcomes.  
  • Provide clients with a written contract explaining services, timelines, and rights.  
  • Offer a three-day cancellation period before any service begins.  

CROA focuses heavily on honest communication. When discussing late payments, your team should explain the facts clearly — that accurate late payments cannot be deleted early, but outdated or unverifiable ones can be disputed under the FCRA.  

Transparency builds credibility. When your clients see that your business values accuracy over sales tactics, they trust your process more.  

Maintaining CROA compliance also helps prevent regulatory scrutiny and ensures long-term operational stability. It’s not only about following the law — it’s about creating a sustainable business model built on integrity.  

Avoiding Common Compliance Violations in Late Payment Disputes  

Even experienced credit repair professionals can make compliance mistakes if they don’t follow documented procedures. The most common violations happen when businesses rush disputes, copy generic templates, or fail to verify information.  

Here are common compliance mistakes to avoid:  

  • Mass-disputing all late payments without verifying accuracy.  
  • Editing client data to force removals.  
  • Using false claims like “guaranteed deletion.”  
  • Failing to document dispute evidence or bureau responses.  

Each of these actions can trigger FCRA and CROA violations. They also increase the risk of audits or consumer complaints.  

To stay compliant, your credit repair business should:  

  • Review every late payment before initiating a dispute.  
  • Verify the delinquency date, payment status, and reporting accuracy.  
  • Dispute only when data is incorrect, outdated, or unverifiable 
  • Keep digital records of every action using your credit repair software 

Compliance is proactive, not reactive. When your processes are well-documented, regulators view your business as trustworthy and transparent.  

The Role of Credit Repair Software in Maintaining Compliance  

Manual compliance tracking is difficult and prone to human error. That’s why modern businesses use credit repair software like ScoreCEO to automate dispute management, documentation, and client communication.  

ScoreCEO ensures compliance by:  

  • Storing dispute letters, attachments, and evidence securely.  
  • Tracking dispute timelines automatically for all three credit bureaus.  
  • Maintaining audit trails to show every communication and update.  
  • Generating compliance reports for internal or regulatory reviews.  

These features help businesses follow FCRA Section 611 and CROA effortlessly. With ScoreCEO, your team can ensure that every dispute follows the proper sequence and that all data is verifiable.  

Additionally, ScoreCEO allows you to record educational notes — such as explanations about how long late payments stay on credit report or why they can’t be deleted early. These notes demonstrate transparency and protect your business in the event of an audit.  

By integrating automation with compliance, you reduce risk, improve accuracy, and strengthen client confidence.  

Educating Clients for Long-Term Compliance Success  

Compliance doesn’t end with accurate disputes — it extends into client education. Every credit repair business should prioritize teaching clients about how credit reporting works and why accuracy matters.  

Explain that late payments remain on credit reports for up to seven years and can only be removed if they are inaccurate. This clarity prevents misunderstandings and reduces refund requests or complaints.  

Encourage your team to use every client interaction as an educational moment. When clients understand timelines, laws, and limitations, they respect the process more.  

With ScoreCEO, you can log these educational conversations and attach them to client profiles. This provides verifiable proof that your business communicated truthfully and complied with CROA’s transparency requirements.  

Educated clients become loyal advocates. They are more likely to refer others, provide positive feedback, and continue using your services for credit education and monitoring.  

In the next section, we’ll explore how to remove late payments from credit report lawfully — focusing on factual dispute methods, documentation standards, and how technology like ScoreCEO ensures that every correction remains compliant and traceable.  

How to Remove Late Payments from Credit Report — The Right Way  

Removing late payments from a credit report requires accuracy, documentation, and compliance. 
Credit repair businesses must comply with federal laws such as the FCRA and CROA to avoid violations. 
Only late payments that are inaccurate, outdated, or unverifiable can be disputed or deleted.  

Verify the Accuracy First  

Always start by confirming that the reported late payment is correct. 
Check the original delinquency date, account status, and payment records. 
If the creditor reported incorrect information, you have a valid reason to dispute. 
Accurate late payments, however, cannot be legally deleted.  

Use credit repair software to organize these details for each client. 
Tools like ScoreCEO help identify duplicates, wrong dates, or unverifiable accounts. 
Verification prevents filing unnecessary or noncompliant disputes.  

File a Factual Dispute Under FCRA  

If you confirm an error, submit a factual dispute under FCRA Section 611
Include documentation that supports your claim — statements, proof of payment, or correspondence. 
Avoid generic or mass dispute letters. Each dispute must be customized for the specific report entry.  

State clearly why the entry is inaccurate. 
For example: “The reported 60-day late payment dated March 2022 is incorrect. Please verify or delete.” 
Credit bureaus are required to complete their investigation and provide a response within 30 days.
If they can’t verify the data, the item must be corrected or removed.  

Use Goodwill Requests for Accurate Late Payments  

For accurate but paid late payments, consider sending a goodwill request to the creditor. 
This isn’t a guaranteed deletion, but some lenders may update the record as a courtesy. 
Explain your client’s improved payment behavior or specific hardship situation. 
This approach is honest, respectful, and fully compliant with CROA 

Avoid promising results from goodwill letters. 
Instead, present them as an optional client service to encourage better relationships with creditors.  

Track and Record All Actions  

Documentation is essential for compliance. 
Use credit repair software like ScoreCEO to record every dispute, note, and client conversation. 
Attach all supporting files and bureau responses to maintain a complete audit trail. 
This record protects your business during audits and reinforces transparency.  

Tracking also helps you monitor when late payments fall off credit report automatically after seven years. 
Automation ensures that you only dispute items that are outdated, not valid.  

Educate Clients During the Process  

Client education reduces confusion and builds trust. 
Explain that legitimate late payments cannot be removed early. 
Show how consistent payments improve the credit profile over time.  

Use ScoreCEO’s client notes feature to log these explanations. 
This proves you communicated truthfully, meeting CROA and FCRA standards.  

To remove late payments from credit report, always:  

  • Verify data accuracy.  
  • Dispute only factual errors.  
  • Document every action.  
  • Educate clients clearly.  

Using ScoreCEO, your credit repair business can confidently handle disputes, maintain compliance, and build a strong reputation for integrity.  

How Late Payments Affect Credit Scores and Business Client Outcomes  

Late payments are one of the most damaging items on a credit report
They directly affect credit scores, client expectations, and overall financial outcomes.  

Payment History Has the Highest Impact  

Payment history makes up 35% of a FICO score and 40% of a VantageScore
Even one 30-day late payment can lower a score by 50–100 points
Multiple or recent late payments hurt even more. 
Older ones have less impact but still affect lender confidence.  

Credit repair professionals should use this data to educate, not promise results. 
Show clients how consistent payments rebuild credit profiles over time.  

Recency and Frequency Matter Most  

Scoring models weigh newer delinquencies more heavily than older ones. 
A recent late payment signals risk, while older entries fade in importance. 
Repeated delinquencies are viewed as a sign of financial instability. 
This pattern lowers scores faster than a single mistake.  

Explain this clearly to clients during onboarding. 
Set realistic expectations about recovery timelines and gradual improvements.  

Late Payments Affect Loan Approvals  

Lenders use credit reports to assess repayment risk. 
Visible late payments reduce approval chances and increase interest rates. 
Even with a good income, clients may face rejection due to poor payment history.  

Credit repair businesses should focus on education, not deletion promises. 
Teach clients how to build positive payment habits to improve future approvals.  

Why Education Improves Business Outcomes  

Educated clients stay longer and refer others. 
They understand that compliance and time—not shortcuts—lead to lasting results. 
When your business explains how late payments affect credit, clients appreciate honesty.  

Using ScoreCEO, you can show score trends and document progress transparently. 
This builds trust, reduces refund requests, and strengthens client satisfaction.  

Late payments damage scores, delay approvals, and influence client confidence. 
By explaining these effects and tracking progress with ScoreCEO, your credit repair business stays compliant, trusted, and professional.  

The Role of Credit Repair Education in Managing Late Payment Clients  

Education is the backbone of a successful credit repair business
When clients understand credit laws and timelines, they trust your process more.  

Teach Clients the Facts  

Explain that late payments stay on credit reports for seven years
Clarify that accurate data cannot be deleted early. 
Show how payment consistency improves credit health over time. 
Simple education prevents complaints and false expectations.  

Use Education to Build Trust  

Clients value honesty over promises. 
When you explain how credit reports work, they respect your professionalism. 
Educated clients are patient and more likely to refer others. 
Every teaching moment builds long-term credibility.  

Document Every Educational Interaction  

Always record client education in your credit repair software
Tools like ScoreCEO let you log notes, progress, and communication history. 
These records prove compliance under CROA and FCRA
Documentation protects your business during audits.  

Education Improves Retention and Results  

Informed clients make better financial decisions. 
They follow advice, pay on time, and stay loyal to your business. 
Education reduces disputes and boosts retention.  

Educate every client about late payments, timelines, and laws. 
Use ScoreCEO to track lessons, notes, and compliance proof. 
Knowledge creates trust — and trust drives long-term growth.  

Using Credit Repair Software Like ScoreCEO to Track, Dispute, and Educate  

Efficient credit repair requires structure and automation. 
ScoreCEO helps your business manage disputes, track updates, and stay fully compliant.  

Automate Dispute Management  

ScoreCEO automates FCRA-compliant dispute letters for all three bureaus. 
It tracks each dispute’s status and ensures deadlines are never missed. 
Automation reduces errors and increases accuracy.  

Track Credit Report Changes  

The platform monitors updates from ExperianEquifax, and TransUnion in one dashboard. 
You can see when late payments fall off credit reports or change status. 
Tracking helps verify accurate updates and maintain transparency with clients.  

Record Client Education and Notes  

Every client interaction can be logged inside ScoreCEO. 
You can store education notes, documents, and dispute details. 
This builds a permanent audit trail and ensures full CROA compliance.  

Strengthen Trust Through Transparency  

Show clients their progress directly through reports and updates. 
Transparency builds trust and reduces confusion. 
When clients see real data, they stay loyal and confident.  

ScoreCEO combines automation, tracking, and documentation into a single platform. 
It helps credit repair businesses stay compliant, organized, and transparent — all while improving client satisfaction and retention.  

Conclusion: Turning Compliance and Education Into Growth  

credit report is more than data — it’s the foundation of financial trust. 
Knowing how long late payments stay on credit report helps your business educate clients accurately and stay compliant.  

When your team understands reporting timelines, FCRA rules, and CROA requirements, you build credibility that lasts. 
Compliance protects your business, while education strengthens client relationships.  

Use ScoreCEO to manage disputes, track updates, and document every client interaction. 
Automation and transparency create efficiency, accuracy, and trust.  

Stay truthful. Stay compliant. 
Turn knowledge, technology, and integrity into long-term business growth and industry leadership.  

FAQs – Late Payments and Credit Reports  

  1. How long do late payments stay on credit report?  

Under the Fair Credit Reporting Act (FCRA), late payments may remain on a credit report for up to seven years from the date of the original delinquency. 

  1. When do late payments fall off credit report automatically?  

They fall off automatically after seven years. 
If an entry remains longer, you can file a factual dispute to correct it.  

  1. Can a credit repair business remove late payments from credit report?  

Only inaccurate, outdated, or unverifiable late payments can be removed. 
Accurate entries cannot be deleted legally before the seven-year mark.  

  1. How does credit repair software help with late payments? 

Tools like ScoreCEO automate dispute tracking, verify bureau updates, and store documentation — keeping your process compliant and efficient 

  1. Why is client education important in handling late payments? 

Education helps clients understand timelines and laws. 
It reduces false expectations, builds trust, and strengthens business relationships long-term.  

Reference

https://www.experian.com/blogs/ask-experian/how-long-past-due-remains/
https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-on-my-credit-report-en-314/
https://consumer.ftc.gov/system/files/consumer_ftc_gov/pdf/fair-credit-reporting-act-611.pdf